General
What if an item I want is out of stock?
If an item is out of stock, you won't be able to place an order for it. However, you can click the "Notify Me" button on the product page, and we will send you a notification as soon as the item is back in stock!
Do you offer any discounts or promotions?
Yes! We frequently have promotional offers and discounts on selected items. Sign up for our newsletter to stay updated on the latest deals.
How do I contact customer support?
For any questions or concerns, feel free to reach out to us via email at support@beanobabies.com or call us at+91 83568 66480.
How can we let you know we love your stuff?
We'd love to hear from you! You can leave a product review on our website, email us at support@beanobabies.com, or share your adorable photos on Instagram - don’t forget to tag us @beanobabies! We love seeing your little ones enjoying our products!
Can I get in touch for bulk orders?
Absolutely! For bulk order enquiries of more than 20 pieces, please email us at support@beanobabies.com. Bulk orders are accepted on a pre-order basis and must be placed at least one month in advance.
Products
Why has my quilt shrunk slightly?
Our quilts are made from 100% natural cotton and are hand quilted. During the quilting process, the stitching naturally draws the layers together, resulting in slight shrinkage before the quilt even reaches you. As with all premium cotton products, a small amount of additional shrinkage after the first wash is also completely normal. This is a natural characteristic of cotton and not a manufacturing defect.
Why does my quilt look slightly different from the photos?
We print our fabrics using baby-safe, azo-free dyes, which may result in subtle colour variations between production batches. In addition, colours can appear slightly different depending on your screen settings and lighting. We strive to represent our products as accurately as possible, but these minor differences are a natural part of working with safe, high-quality materials.
Why are there slight size variations?
Every Beano Babies quilt is handcrafted. During the quilting process, the stitching causes the fabric to contract slightly, creating the soft, textured finish that makes quilts so cozy. Because each quilt is individually handmade, a small variation in finished dimensions (approximately ±1-2 inches) is perfectly normal and does not affect its quality or functionality.
What are the charges for personalisation?
Name embroidery is available at ₹300 per word. Each additional word is charged at ₹300.
Initials can also be embroidered at ₹200 per initial.
Orders
How can I place an order?
Simply browse our website, select the products you love, and click "Add to Cart." Once you're ready, go to checkout, enter your details, and complete your purchase.
Will I receive an order confirmation after an online purchase?
Yes, you will receive an order confirmation mail from us on the mail ID provided by you at the time of placing the order.
Can I cancel or modify my order?
You can cancel or change your order before it is shipped. Please contact us at support@beanobabies.com as soon as possible to make changes.
How do I track my order?
Your order becomes available for tracking 24 hours after it is shipped. In case of personalized orders, it can take up to 5 days more. You can track your order status online by tracking link provided in the mail or over WhatsApp.
Shipping
Do you offer international shipping?
Yes, we offer international shipping! For more details on delivery times and costs, please check out our Shipping Guide available on our website.
How long does delivery take?
Delivery times typically range between 5-7 business days, depending on your location. We’ll send you a tracking link once your order is shipped.
What is your return policy?
We offer a 7-days return policy for unused and undamaged items in their original packaging. However please note that personalized products cannot be exchanged or refunded. Refunds will only be provided after inspection of the product in original condition. If you need to return a product, please contact our support team at support@beanobabies.com. For more information please refer to our Returns and Exchanges page.
Do personalized orders take longer to ship?
Yes, personalized orders may take a little longer as each piece is custom-made with care. Orders are usually processed within 3–5 business days before shipping
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or WhatsApp to track your package in real time.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will review the issue and assist you with a replacement or suitable resolution.
Payments
Do I need to pay any additional taxes over and above the prices mentioned?
We charge GST on all our products. Prices mentioned are inclusive of taxes.
What payment methods do you accept?
We accept major payment methods, including credit/debit cards, UPI, and other secure payment gateways for a hassle-free shopping experience.
Gifting
Would you be able to curate a hamper as per my requirement?
Please get in touch with us on WhatsApp +91 83568 66480
Are your boxes suitable for newborn gifting?
Yes, our gift boxes are thoughtfully curated for newborn gifting and make a perfect choice for baby showers, hospital visits, and welcome-home gifts.
Do you offer gift wrapping?
Yes! We offer a complimentary card and wrapping on all gift orders. You can also request custom hampers curated specifically for your needs from our selection of products. Contact us on WhatsApp at +91 83568 66480 for custom gifting options.
Still have questions?
We’d love to help. Reach out to us at support@beanobabies.com or DM us on Instagram and we'll get back to you as soon as possible.
